CRM Software Market 2018-2023: Historical Analysis, Key Findings, Comprehensive Landscape, Key Players Profiles, Future Prospects and Industry Expansion Strategies

“CRM Software Market”
CRM Software Market Research Report: by Organization Size (SMEs, Large Enterprises), Deployment (Cloud, On Premise), Application (Manufacturing, Customer Service, Social Networking, Supply Chain, and Distribution) and Vertical – Forecast till 2023

Market Highlights:

The global CRM software market is anticipated to tread forward at a steady pace during the forecast period of 2017-2023. In the recent years, the business world has observed many advancements. Major players in this industry are on the lookout for better technologies that aid them to develop their business. This is one of the major factors that work in the favor of the global market for CRM software.

Customer relationship management software is an essential business software that has helped enterprises across the globe to interact with their customers a lot more efficiently. It can perform a number of important tasks like handling customer data, maintaining an amicable client-business relationship and storing sensitive business data. This software also has a part in streamlining the sales processes of organizations. On the whole, this software can enhance the productivity and effectiveness of any given commercial set-up.

At present, the commercial sector is on an upward trend and it is open to accept any new innovative technology that boosts its growth. Owing to this it is believed that the global CRM software market will grow by leaps and bounds in the forthcoming years. The proposed CAGR for the prediction period of 2017-2023 is 6%.

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Major Key Players (U.S.),

Oracle Corporation (U.S.),

Microsoft Corporation (U.S.),

Adobe Systems Inc. (U.S.),

Amdocs (U.S.),

Convergys Corporation (U.S.),

Infor Global Solutions, Inc. (U.S.),

SAS Institute Inc. (U.S.),

SYNNEX Corporation (U.S.),

SAP AG (Germany), Huawei Technologies Co. Ltd (China),

The Sage Group Plc (U.K), Verint Systems Inc. (U.S.), IBM Corporation (U.S.), SugarCRM (U.S.), NICE Ltd. (Israel), IMS Health (U.S.), NetSuite Inc. (U.S.), ZOHO Corporation (India) and Infusionsoft (U.S.).

The global CRM Software Market is expected to grow at a CAGR of approximately 6% during the forecast period 2017-2023.


The worldwide CRM software market has been segmented into three distinct parts. They are listed as below:

Applications: Social networking, manufacturing, customer service, supply chain and distribution.

Organization size: Large enterprises and SMEs.

Deployment: On-premise and on-cloud. Out of the two, the cloud based deployment method has the upper hand. It is projected to expand at an impressive as more and more enterprises are choosing this deployment method for their business.

Regional Analysis

The global CRM software market is studied in Asia Pacific, North America, Europe, and Rest of the World. It has been observed that North America is estimated to account for the largest share of the market, whereas Asia Pacific is projected to grow at the fastest rate during the forecast period. The growth of market in North America is attributed to technological advancements and increased adoption of cloud based technologies across various industry verticals.

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Intended Audience

  • Technology Investors
  • Research/Consultancy firms
  • Technology Solution Providers
  • Government Bodies
  • Regulatory agencies
  • Corporate

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