Home service trades, such as electrical, plumbing, and HVAC companies, have to take advantage of every opportunity; a single missed or unreturned phone call can result in lost business and diminished income. The challenge that service trades face is in providing satisfactory customer service in a consistent manner during business hours, without overtaxing their existing office staff. In this, Contractor in Charge has a solution. The company has announced the re-launch of their virtual office service, allowing service trades to handle higher volumes of calls and provide superior customer service, all without the need to hire new personnel or overburden their current employees. The re-launch is scheduled for July 2018.
“With a virtual office service, you can effectively improve the capabilities of your front office at a cost-effective rate—handling inbound calls as well as outbound selling and scheduling without having to hire more people,” says Lynn Wise, the founder of Contractor in Charge.
Wise is quick to say that the virtual office model works very differently from a traditional call center. “It’s really a matter of quantity versus quality,” she affirms. “A call center just wants to push through as many calls as possible, around the clock. Instead, our team is trained to answer questions and provide each caller with a positive experience—and ultimately, to close the sale. We don’t just want to get them off the phone. We want them to make an appointment and get the customer on your schedule, to give you their business.”
The benefits of this model are several. Service trades can supplement their staff, as well as deal with a sudden change in staffing needs. Contractor in Charge’s virtual team has ample expertise in Service Titan and Service Management software, and can not only provide exemplary customer service, but can get new appointments scheduled.
“Your service trade business needs to take every phone call, and to convert as many as possible into actual, paying customers,” Wise concludes. “Contractor in Charge offers a way to do all of that, and it’s exponentially more affordable than hiring a new team member or extending your physical office hours. We will amplify your office capabilities, which will give you a competitive advantage.”
Additional information about Contractor in Charge and its virtual office services can be found online at www.contractorincharge.com.
Contractor in Charge helps plumbing, HVAC, electrical, and other service trade companies to run their businesses as profitably and as efficiently as possible. The company’s service offerings include full-service bookkeeping and accounting, cash management, Interim CFO services, and diverse front office solutions. Its founder, Lynn Wise, is a Certified Profit First Professional with a passion for helping small companies become highly profitable. The goal of Contractor in Charge is to empower service trade business owners to focus on training their field technicians and serving their customers—confident that their business is growing properly and generating profits. More information about Contractor in Charge can be found at www.contractorincharge.com.