Classic Holidays, Australasia’s largest Resort and Club Management company, has taken out five awards at the 2014 Australian Timeshare and Holiday Ownership Council (ATHOC) Industry Awards held on the Gold Coast on Friday 25th July.
The annual awards recognise excellence in the timeshare industry across the fields of Resort Management, Sales, Marketing, Customer Service and Corporate achievement. Classic Holidays won the following accolades:
- Resort Team of the Year: Tiki Village International Resort (2nd year in a row)
- Resort Manager of the Year: Phil Johnson – Vacation Village
- Resort of the Year: Pacific Palms
- Corporate Team of the Year: Classic Fulfillment Team
- Excellence in Customer Service: Lorrelle Barnett – Classic Travel Manager
Classic Holidays’ Chief Operating Officer, Carole Smith, said the awards acknowledged the company’s leadership in customer-focused service delivery.
“It is an honour for Classic Holidays to be awarded the best in the industry by the ATHOC judges in these prestigious categories,” said Ms Smith.
Classic’s leading performers impressed judges with their willingness to go above and beyond in service delivery for every member and guest of a Classic Holidays Managed Resort or Club.
“Our staff are extremely dedicated and thrive on creating positive outcomes and experiences to ensure member satisfaction exceeds expectations every time,” she said.
“Because we are a family-owned business ourselves, we treat every Classic member like family, whether they are calling to book a holiday, or arriving at their Resort for a week of fun and relaxation.
“These awards are well-deserved by each of the recipients and the entire Classic Holidays team for consistently raising the bar every year across the industry.
“To have our Classic Travel Manager, Lorrelle Barnett, presented with the industry’s first Excellence in Customer Service Award truly highlights the standard we are setting as an organisation, leading the way in outstanding customer service.
“Classic Holidays wishes to congratulate all the award recipients on the night, and thank ATHOC for their efforts in putting on a fantastic evening.”
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