“Mike brings a wealth of experience in the insurance, salvage and collision industries in all facets of the APD claims cycle. We are extremely fortunate to have Mike Cassata on board in a technical advisor and industry relations role at AR.Direct. We are proud to be a process leader in salvage returns, total loss compliance tools, APD claim support, vehicle donations and auction platforms.” Barry Barbee, Executive Director of AR.Direct
Prior to joining AR.Direct Mike served in numerous leadership roles at AMICA Insurance.
While at AMICA, Mike was committed to creating a results oriented environment based on teamwork and accountability.
High commitment to success, leading a multi-state region within a world class service organization with focus on performance, education and working with staff and partners that share a commitment of providing award winning service to our policyholders. Responsible for the national Amica RAP/DRP program. Mike was also responsible for all Salvage activities countrywide and coordinated Auto CAT activities.
Mike has been speaking at industry events spreading the word about customer service, DRP relationships, the importance of proper photo and file documentation, Servant leadership, team building and pre and post scanning. He is working with AMi, developing DRP centric classes focusing on Customer Service, Making the Most of Your DRP Relationships and Salvage Handling for DRP partners. Mike’s company, Hammer Insights welcomes additional opportunities and speaking engagements.
Mike Cassata stated: “Hammer Insights is very excited about our relationship with ARD. I invite all of my industry friends and colleagues to take a close look at what ARD has to offer. Barry Barbee has put together a very capable and knowledgeable staff to assist with the evaluation and claims process. I am looking forward to representing ARD at industry events and to assist them with technical claims processes.“
Mike is a Past President of Greater Rochester Autobody Craftsmen Guild and founding member and former Chair of the Rochester ICAR Committee. He is also a member of the National Auto Body Council, the WIN Network and a CIC Gold-pin member.
About the company: Headquartered in Tallahassee, FL, AR.Direct was born from a think tank of the industry’s most knowledgable and forward thinking executives. We are a information, technology, services and consulting hub that supports insurance companies, collision shops, fleet management, car rental companies, dealerships, charitable organizations and public sectors.
AR.Direct specializes in salvage returns, total loss compliance tools, APD claim support, vehicle donations and auction platforms.
For more information please contact Dustin Wheeler – Director of Operations, AR.Direct (850) 260-3087 or dustin.Wheeler@ar.direct