Ameyo strengthens the customer interactions of Jordan Ahli Bank

Jordan Ahli Bank transforms their customer experience with an integrated communication software, Ameyo.

Gurgaon, September 17, 2014: Drishti-soft Solutions, a leading provider of Enterprise applications and Contact centers today announced that Jordan Ahli Bank, the first national bank established in East Jordan implemented Ameyo as their customer interaction management software to enhance their customer service and improve operational efficiency.

JAB has been a leading player in the financial services industry in Jordan and beyond for over 50 years, and they were in search of a solution that was capable of providing telemarketing and collection services along with an improved deliverance of customer experience. They required a platform that seamlessly integrates with existing voice solution and assures investment protection, and allows supervisors to take real time business impacting decisions.

“After a great deal of research on multiple renowned solutions, we zeroed in on Ameyo because of its customer oriented application, the dexterity of the solution to adapt to changing business environment and its cost-efficiency. Within a month of deployment we were able to see tremendous growth and improvement, and better management in our outbound campaigns. Ameyo improved our SLA by 27% and employee productivity by 13%.” says Mr. Ehab Madanat, Executive Manager, Jordan Ahli Bank

With Ameyo, JAB aims to achieve unparalleled customer service by constantly analysing and improving agent performance with the help of Ameyo dashboards, improve efficiency by minimising manual and routine interactions and adhere to compliance regulations as per PCIDSS.

About AMEYO:

AMEYO is the flagship solution from Drishti for complete Customer Interaction Management. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.

About Drishti:

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touch points in Asia–Pacific, India, SAARC, Middle East, Africa, and the Americas. Drishti’s customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.

Media Contact
Company Name: Drishti-Soft Solutions Pvt. Ltd.
Contact Person: Kartik Kakar
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Phone: +91-124-4771000
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City: Gurgaon
State: Haryana
Country: India